![]() ![]() Enter a different account or get a new one.”, then the email address is not associated to a Microsoft account. If you receive the warning stating “That Microsoft account doesn’t exist. To verify that the email address is associated with a Microsoft account, navigate to, type in the affected email address, and click Next. Verify that the email address is associated with a Microsoft account To correct this situation, you must remove the association between the Thexyz email or Hosted Exchange address and the Microsoft account. In these cases, Outlook is attempting to redirect to Microsoft’s own Office 365 servers, due to the user’s email address being associated to a Microsoft account. You receive bounce messages that were sent out Users who have full access to other mailboxes are prompted for a password.You receive the message “Your mailbox has been temporarily moved to Microsoft Exchange server.”.You receive the message “Cannot start Microsoft Office Outlook.A password prompt appears when you open Outlook.For additional training information please visit Microsoft's training website.The following issues are indications of Microsoft account conflicts:.Retiree Email Retention - Request to keep your email upon retirement.More information can be found on the UM System Electronic Mail Use and Management Procedure page. Email that needs to be retained longer than the folder's retention policy should be moved to a subfolder to avoid deletion. Messages in the Deleted folder have a retention policy of 30 days, after which they will be automatically deleted. Messages in Inbox and Sent folders have a retention policy of 5 years.NOTE: External recipients may have smaller limits that may prevent delivery. ![]() This limit includes the message and any attachments. Individual messages have a limit of 35 MB.Once you reach this limit, you will be prohibited from sending and receiving email. Your mailbox has a total size limit of 25 GB.Sign in with your UMKC username and password and choose Personalize Email. Personalize Account - By default, your email address is set to your UMKC You can choose one additional email address based on your name to add to your mailbox. ![]()
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